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With the spread of smart home devices, online gaming platforms and video streaming services provide a strong internet connection more important than ever. If you are experiencing teams while playing the League of Legends, or it takes forever to download music, there is a good chance that the problem is at the end and not a problem with your ISP.
Before planning a service call with your cable company, check out our tips for troubleshooting your internet connection.
Try another device or website
Start with the obvious: The problem only occurs on one device or all your devices? If your computer has problems, see if your tablet can connect to the internet, or if your spouse or roommate's laptop is working. If the problem only occurs on a device, you can easily limit the problem to the particular machine.
Make sure Wi-Fi is enabled and that you are connected to the correct SSID with the correct password. If you are running Windows, right-click the network icon in the system tray and select Troubleshoot problems to run the Windows Network Diagnostics routine. This can sometimes correct common problems by restoring the adapter. Also check the network adapter settings so that the adapter uses the correct gateway address and other settings.
Likewise, you can try another site. If you can only visit other sites, it is likely that the problem is with the site you are trying to visit, and you have to wait for them to fix things at the end. (You can also try typing the site's address into downforeveryoneorjustme.com – if the site appears to be up but not working for you, try visiting it in an incognito window, another browser, or clearing your browser's cache and cookies).
Scan for viruses
Sometimes your internet connection is affected by malware on your computer. Do a search for spyware, viruses, and malware, all of which can have a significant impact on your web browsing speed and overall system performance. Windows 10 comes with Windows Defender built-in, which can do the job well, but there are also free and subscription-based tools available.
Check Your Internet Package
If your internet works but goes slower than expected, go to a website like Speedtest.net and runs a lap test. You get a number in megabits per second which indicates the speed at which the computer is actually experiencing.
From there, go to your internet service provider's website and check your invoice – if the number of your invoice is the same as your lap test, then you get the right speed for which you pay. If it feels too slow, you need to upgrade to something faster. If your speed test is significantly slower than the speed you pay for, you really have problems and should continue with troubleshooting.
Bypass Your DNS Server
] When you enter a Web site into your browser, your computer looks up this site's IP address with a DNS server . Sometimes these servers have problems, making it difficult to visit websites using their friendly domain names (such as PCMag.com). It's like having a working phone without a contact list – you have the technical opportunity to call people, but you don't know someone's number.
Try bypassing your DNS server by typing an IP address into your browser, such as 22.214.171.124 (which is one of Google's IP addresses). If the page loads properly, you need to change your DNS server, or maybe flush your DNS cache to fix your problems.
Flashing LED decoding
If you cannot connect to the Internet at all, take a look at your modem and router. Both should have some LED status indicators – if none of them are lit, the modem or router is probably disconnected or depressed. Disconnect the power cord – if you have both a modem and a router, disconnect both – then reconnect the modem after one minute or two.
] Make sure the power switch is in the On position, if there is one. When the lights are on, insert your router (if applicable) and wait for it to boot. If you still do not see light after connecting them, you may have a faulty AC adapter, an incorrect power cord, or a fried router.
If is some of the lights on, but some do not or they flash repeatedly – you want to look at what they tell you. If the modem lights are flashing instead of solid, an internet connection may not be possible, which requires a new modem (or a call to your ISP).
If your router's power light is on but Wi-Fi lights are not, you may need to press the Wi-Fi button on the side or to re-enable Wi-Fi from the configuration menu .
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