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Home / Tips and Tricks / Alexa will not erase all your Amazon Echo data. Here is the best you can do

Alexa will not erase all your Amazon Echo data. Here is the best you can do



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Alexa listens.


Chris Monroe / CNET

Your Amazon Echo speaker is not just a good listener; its Alexa Assistant also keeps a record of your voice transfers even after you delete them. The text prints are stored on Amazon's servers and the only way to completely delete your data is to contact Amazon. This is especially true for people who say that Amazon stores data from children longer than necessary.

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You can delete individual voice recordings from the Alexa app.


Screenshot of Rick Broida / CNET

The company claims that the data is used to improve the Amazon Echo. It's not unusual – Apple stores anonymous Siri data for up to two years to improve the product. The Amazon prerogative is probably the same, using your data – and everyone else – to improve how Echo understands you.

But with the latest news that Alexa sent a private family call to a random contact you may feel a bit worried about Amazon keeping your recorded commands.

Right now, Amazon lets you remove app data, but you can't completely delete written transcriptions. Here's how to do it.

Option 1: Delete recordings via app

To delete your recordings, go to the Amazon Echo app> Settings> Alexa Account> Alexa Privacy> Review Voice History.

You will see A list of all the requests you have made since you created your echo. You can select the recordings you want to delete or press Delete all recordings for today .

Option 2: Delete everything via browser

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Screenshot of Rick Broida / CNET

If you use a web browser, there is a way to delete all voice data in one case. Go to www.amazon.com/myx, log in and click your devices . Find your Echo in the list, click Delete voice recordings .

You will see a warning message explaining why you might want to keep these recordings. click Remove to continue.

Contact Amazon

To completely delete your voice recordings and transcriptions, you must contact Amazon Customer Service at (888) 280-4331 to make a formal request.

How do I listen to my voice recordings?

In the Amazon Alexa app, go to Settings> Alexa Account> Alexa Privacy> Review Voice History. Touch the arrow on the audio file you want to listen to and press the play icon.

You can also visit https://www.amazon.com/alexaprivacy and click Review Voice History.

Originally published on January 22, 2015 and has been updated with new information.

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