Google's admonitions to be a full-featured hardware vendor have sometimes been shaky. Android police report that after five months of surprising silence, the company now accepts Pixel 3 and 3 XL phones for repairs in its login service.
Previously, Google accepted Pixel 3 repairs at licensed uBreakiFix stores, or via Pulse in-home repair service (oddly limited to the San Francisco area). As of today, Google accepts standard repairs via mail, previously only available for the original pixel and pixel 2 lines. Turnaround time is up to 10 working days.
The delay of five months is significant. Google positions Pixel as a legitimate "super-phone" competitor to devices like the iPhone and Galaxy S, whose manufacturers have billions invested in support and repairs. Google has never been good for end-user support, but it needs to be strengthened if it wants to raise its brand to match the competition.
Source: Google Support via Android Policy