Gmail is one of the services you don't really think about until it's gone. Does Gmail not work for you today? When it hits the fan, you have to fix it, but how? Fortunately, we're here to help, because we break down the five most common Gmail issues and how to fix them.
Gmail doesn't work? Check Google Status Dashboard
Does Gmail Not Work For You? First of all, click this link, then bookmark it and tattoo it on the left bicep, only if that's the case. This is the link to Google's app status statistics. If there is ever an interruption, suspected break, or credible report about a possible break from a Google service – whenever Gmail does not work – this site will notify you. On the page you will see a list of all Google Suite apps and a list of dates leading up to the current date. Orange dots indicate that there are or were problems. You can go back in two months if needed. Otherwise, if you have a problem with any Google app, this should be your first stop – after this article, that is.
This is a small tongue in the cheek, but often you solve problems with your Google Account when you delete the account from your mobile device and reset it. The beauty of a Google Account is that everything is stored in Google's servers – your email, your documents, your videos and videos, etc. All of them will return when you reset your account. It is a nuclear alternative of varieties, but it is also the easiest way to dry everything and take it all back. It's nuclear, but simple.
Go to your settings area -> Accounts -> Google -> (tap the account you want to delete) -> press the ellipse in the upper right corner -> Delete account.
One of the most common reasons someone loses access to their gmail account is that they have forgotten their password. Not everyone can use the password "MargaretThatcheris100% sexy", so we get it. Fortunately, Google has a number of tools you can use to reset that password. Fair warning – it's not that fun. Have you ever noticed that sometime you forget your password for another service, like Netflix, is the recovery option almost always getting it emailed to you? Yes, it doesn't work if you try to sign in to an email account.
First, it is important that you set up alternative contact methods that are attached to your Google Account. Sign in to your Gmail account, click your profile picture in the top right corner -> My Account. Under Login and Security, click "Sign in to Google." Next, scroll halfway down the page to "Account Recovery Options." Make sure all three options – Recovery Email, Recovery Phone and Security Question – are all filled. These are the recovery methods you can use to access your account back.
If you haven't filled it in and you've already lost access to your account, you can click "Try Another Way" a few times until you reach a point where you are asked questions about your account. Answer the questions as much as possible and you will have access to your account again.
2-step control problem
Two-step verification is one of the best methods you can use to secure your account. Briefly, 2-step verification adds a second layer to your security by requiring a second confirmation of a login attempt. For example, if you log in to your Gmail account, you will receive a text message with a code that you must enter to continue. But things don't always go smoothly. Sometimes the code does not get there. What then?
First, you need to be sure that you are in a good signal area. Google sends 2-step authentication codes via SMS, so if you are in a strong Wi-Fi area but not a good cellular signal – I'm looking at you, downtown Chicago – which may be part of the problem.
If so, you can use the Google Authenticator app. Just download the app on your phone. Once installed, you will be asked to check the account. The simplest is with a QR code. On your computer, go to the 2-step authentication page and scroll down to the Authenticator App. Click on it and follow the steps to scan the QR code. Once you have scanned you will receive a code in the app. Enter the code in the "Verify" box on your computer and it will link your phone to your account. From then on, use the Authenticator app to log in, rather than SMS codes.
If that doesn't work, you can also choose to make a call on your backup phone. Of course, it still does not work if you are in an area with a bad signal. However, you can choose that this should be a fixed phone. The disadvantage of that choice is that you must be in the place where the land line is, but it is an alternative.
If all else fails, you can also use backup codes. Backup codes are usually used on occasions when you lose your phone or cannot get authentication codes in any other way.
These must be generated in advance. Backup codes are sets of codes that you can use to log in to your account instead of your 2-step verification. The backup codes come in sets of 10. These are one-time codes – they become inactive as soon as you use them. If you generate a set of codes, all unused codes are deactivated from your last set. Spoiler Warning: I created a new set of codes after taking that screenshot.
To generate a set of codes, visit the 2-step verification page and scroll down to the security code area. Click "Get New Codes". This will generate a text file to download, called "Backup codes-
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and failure to synchronize can be manifested in several ways. You may not have all your messages, you may fail to send emails, you may receive an error message that is not synchronized, or the app itself may be slow. In one of these cases, you can try several steps to get things started.
- Update the Gmail app. Sometimes, an older, outdated version of the app may have problems getting mail from Google. If you have the latest and greatest version of the Gmail app, you will solve many sync issues.
- Restart the device. Have you tried to turn it on and off again? Yes, it's a cliché, but it works surprisingly many times.
- Verify your connection. Yes, it's a stupid question, but we have to ask. You can avoid very unnecessary troubleshooting if you make sure you have a good signal, not in the aircraft mode, etc.
- Check your Gmail settings. Are you sure you want synchronization on? No. But you do. Accidental cranes occur, and if Gmail sync is turned off, nothing syncs. Open the Gmail app and press the menu button at the top left -> Preferences. Tap your account and make sure you've selected "Sync Gmail."
- Clear your Gmail app data. Open Device Settings App -> Apps and Messages -> App Info -> Gmail -> Storage -> Clear Data -> Ok. When you're done with it, restart the device and see if it did the trick. Most of the time will work.
If your Gmail lacks email messages you know is in there, the most likely reason is that you randomly deleted or archived them. You can easily check this by clicking on the trash in Gmail. You can often find the trash by clicking "More" in the folder area and then clicking "Trash". If the email is there, it can be archived. In the area where you clicked "More" you are looking for "All Mail". It shows all emails, whether they are archived or not.
You can also search for mail by entering the search box. In the "All Letters" folder, search for archived email, but remember that it will not search in the trash. For the most part, your email comes in the trash or filed – I'm not foreign to it myself. If you find the email on somewhere, click it to open it and then click the folder icon at the top and then select "Inbox". It will restore the email to your inbox and you can see it normally.
Bonus! Gmail doesn't load (browser only)
If you sign in to Gmail with a web browser and the webpage isn't loaded for you, there are some things you need to try to get things back. First, make sure you are using a supported browser. You can find a list of browsers supported on the Google Help site. It's fair to say that most modern browsers will work, but Opera users will be happy, I'm scared.
Often, browser extensions or applications can interfere with Gmail as well. A quick way to check this out is to try Gmail in the browser's private or incognito mode. If Gmail works there, try disabling browser extensions one by one until you find the sin.
Sometimes cookies or temporary files can also break Gmail. The same test – with incognito mode – is a quick way to test that behavior as well. If Gmail works in incognito mode but disabling add-ons didn't work, clear the cache and cookies should do the trick.
Finally, try disabling Google Labs you've run. The easiest way to do this is to visit this site. This automatically disables all the labs you run so you can test the Gmail client without them. If it works, try again to deactivate all laboratories and reactivate them one at a time. If Gmail fails again, you have your culprit.
Gmail is one of the services that usually only works, and it's wonderful. It's a horrible feeling when it goes down. Hopefully, some of these tips have helped you properly. If there is something you have encountered that you cannot figure out, let us know. Needless to say, if there is something we have not covered as you would like to see, look up in the comments. If you have any other tips, please send us a note in the comments and we will surely update the article in the future.