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Google Home connectivity issues: 3 common issues and how to fix them



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If you’re having trouble connecting your Google Home to your network, other devices, or the cloud, try these troubleshooting tips.

Chris Monroe / CNET

The connection issues are the worst, but they drive me especially tricky when the device that is causing problems for me does not have its own screen. When my Google Home smart speaker releases and disconnects from Wi-Fi or Google Assistant AI, it’s not like it can tell you what’s wrong. (If I do not use one Nest Hub or Hub Max, which has screens and is marginally easier to troubleshoot.)

There are a handful of different situations when connectivity issues are likely to occur, such as when setting up a new Google Home smart speaker, trying to control a smart home device with your Google Home, or using Google Assistant to get something done – play music, check the weatheretc. – on the device itself. I’ve treated them all.

Here’s what I did to troubleshoot (and fix) a Google Home that just will not connect or stay connected.

Problem: “Failed to communicate” setting error

This is the path of Google Home avicionados everywhere as it stands in the way of getting a new speaker up and running. What’s worse, it’s creeping up on you. You connect your new speaker, open the Google Home app on your phone and see a new speaker ready for installation.

You click through all the options and everything seems to emerge, when your blue speaker disappears from the app, immediately after you have told which Wi-Fi signal is yours. It can also happen if you just restart a faulty device.

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Channel tapes can’t fix everything – especially not Google Home connection issues.

Dale Smith / CNET

The solution to this may seem like pure magic, but it works consistently for me with several speakers that would get lost in the middle of the installation.

1. Turn on the phone you are using the Google Home app for aircraft mode.

2. Switch on manually Wi-Fi (but only Wi-Fi).

3. Open Google Home app and set as usual.

Problem: Google Home is unable to connect to your smart home

You do not really appreciate how easy it is to use your voice for check your lights, thermostat and other smart home appliances as connected garage door opener until you suddenly can not. Sure, you can always step up your button and swing your finger like a kind of caveman, but if you’re like me, the problem will gnaw at you until you fix it.

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If your Google home cannot connect to your smart light bulbs, you will be stuck with the toggle switch until the problem is resolved.

Chris Monroe / CNET

If you’re like me, your first instinct is to restart your modem and router, or at worst, the Google Home smart speaker and the device you are trying to control it with. In fact, restarting works nine out of ten times. Here are the steps for the remaining 10% of cases when it does not:

1. Open Google Home app on your phone or tablet.

2. Press Settings icon (toggle symbol) and scroll to the bottom.

3. Tap Works with Google and find the device that stops working on the list.

4. If the device is listed, tap it, then tap Remove link to account, tap Remove link to confirm, then press settings > Works with Google again after the app returns to the home screen.

5. If the device is not listed (or it was but you disconnected it and navigated back to Works with Google menu), press Search (magnifying glass) icon in the upper right corner and enter the device name.

6. Write device name in the search results and follow the instructions to connect it to Google Home.

Problem: Google Home says “Something went wrong”

Every time, Google Home just can not play music, turn on the lights or even say what time it is no matter how good-looking you ask. If your Google home simply refuses to do something and comes back to you with a message like “Oops, something went wrong” or “There is a mistake”, the problem may be a little out of your control.

Transparent plastic curtains keep the cool air around servers in a Google data center in Council Bluffs, Iowa.

If you’ve tried everything and your Google home still won’t connect, the problem may be at the end of Google, with servers like these Google machines in a data center in Iowa.

Google / Connie Zhou

Every interaction you have with Google Home is remotely processed on Google’s servers and, believe it or not, they sometimes crash. If you have already restarted everything and gone through all the troubleshooting guides that you can find and still Google Home does not lift a virtual finger to help you, you may just have to wait until Google fixes it in the end.

But you do not have to just sit there and wonder. Go to the Google Home interrupt page on DownDetector.com to see if other users are reporting issues. If DownDetector reports “no issues with Google Home”, you are not happy yet. But if there is a bona fide power outage at Google, all you can do at that point is hope you do not get a carpal tunnel that freaks out on all these switches like some kind of troglodyte.






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Do you have a separate issue with your Google Home? Check out our troubleshooting guide three more typical Google Home issues here. If the problem is related to playing your favorite songs, here it is how to fix music errors before they happen. If you’ve tried everything and everything you have is a nice weight of paper, here it is how to contact Google for compensation when your device becomes walled.


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