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How to fix a Windows 10 laptop that is connected but not charging



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What do you do if that charging port seems to go bust?


Sarah Tew / CNET

Support for Windows 7 has officially ended which means it's time to upgrade to Windows 1

0 to keep your old computer running smoothly and securely. You can look for problems before installing a Windows 10 update but even then you may still experience a hiccup. After installing a previous Windows update, for example, my laptop's battery stopped charging. My laptop showed that it was connected, but then it would say that it was not charged. Argh!

Thankfully, I found that this problem was not uncommon and would sometimes occur after a Windows update. And thankfully, it was a simple fix. I haven't been able to replicate it since it happened two years ago, but Device Manager in Windows 10 hasn't changed since then, so my fix is ​​worth trying if you run into this problem. Here's how I got my laptop's battery back to charge when connected.

Read more: 11 Simple Windows 10 Tricks You Didn't Know About

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<h2> 	  Connected, not charging </h2>
<p>  If your notebook refuses to charge the battery even if it confirms it is connected, here is what you need to do: </p>
<ul>
<li>  Open the device manager by searching for it or right-clicking the start button and selecting <strong> Device Manager </strong>. </li>
<li>  Click <strong> Batteries </strong> on the list to extend it and you should see two items: <strong> Microsoft AC Adapter </strong> and <strong> Microsoft ACPI Compliant Control Method Battery. </strong></li>
</ul>
<figure class=  device-manager-battery "data-original =" https://cnet1.cbsistatic.com/img/zdGVk87HSobbz1EJe-jDrxo7Tlc=/2018/05/22/c4c9970b-c604-47ba-9066-03ab4d762565/ device-manager -batteries.jpg

Screenshot by Matt Elliott / CNET
  • Right-click on each item and select Uninstall Device . Yes, you uninstall the laptop's battery drivers, but don't worry because they will be automatically reinstalled when you restart your laptop.
  • Turn off your laptop.
  • Disconnect the power cord from your laptop.
  • If your laptop has a removable battery, remove it. My Lenovo laptop does not have a removable battery. I tried to skip this step but it didn't work, so I removed the lower panel of my laptop and then removed the battery by unplugging it from the motherboard.
  • Replace the battery if you removed it.
  • Plug in your laptop.
  • Turn on your laptop.
  • Click on the battery icon in the system tray and you will see that your laptop is connected and charging.
  plug-and-load "data-original =" https://cnet4.cbsistatic.com/img/zmWu1Rn2pF9J67YEfZFJVTosHfU=/2018/05/22/f8ca9e56-920b-4f53-bb7e-bfd5e6dd3657/plugged -charging.jpg

Screenshot by Matt Elliott / CNET

By reinstalling my Lenovo laptop battery driver and unplugging the battery and then reconnecting it, I got my laptop battery back into charge when connected. With differences in manufacturer, your mileage may vary. If you came across this connected problem and did not find a solution different from mine, describe your method in the comments below.

For more, check out Six Security Changes All Windows 10 Users Need to Make and Windows 10 Update: Everything You Need to Know.

Originally published last year and updated regularly with new information.


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