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How to fix a Windows 10 laptop that is connected but not charging



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Josh Goldman / CNET

Support for Windows 7 has officially ended which means it's time to upgrade to Windows 10 to keep the old PC runs smoothly and safely.

You can check for problems before installing a Windows 1

0 update but even then you may still experience a hiccup. After installing a previous Windows update, for example, my laptop's battery stopped charging. My laptop showed that it was connected, but then it would say that it was not charged. Argh!

Read more: 11 Simple Windows 10 Tricks That You Didn't Know About

Thankfully, I found this problem was not uncommon and would sometimes occur after a Windows update. And thankfully, it was a simple fix. I haven't been able to replicate it since it happened two years ago, but Device Manager in Windows 10 hasn't changed since then, so my fix is ​​worth trying if you run into this problem. This is how I got my laptop's battery charged when connected.

  punc

Screenshot by Matt Elliott / CNET

Connected, do not charge

If your laptop refuses to charge the battery even if it confirms it is connected, here's what you need to do:

  • Open the device manager by searching for it or right-clicking the start button and selecting Device Manager .
  • Click Batteries on the list to extend it and you should see two items: Microsoft AC Adapter and Microsoft ACPI Compatible Control Method Battery.
  device-manager-batteries "data-original =" https://cnet1.cbsistatic.com/img/zdGVk87HSobbz1EJe-jDrxo7Tlc=/2018/05/22/c4c9970b-c604-47ba-9066-03ab4d762565/ device-manager -batteries.jpg

Screenshot by Matt Elliott / CNET
  • Right-click on each item and select Uninstall Device . Yes, you uninstall the laptop's battery drivers, but don't worry because they will be automatically reinstalled when you restart your laptop.
  • Turn off your laptop.
  • Disconnect the power cord from your laptop.
  • If your laptop has a removable battery, remove it. My Lenovo laptop does not have a removable battery. I tried to skip this step but it didn't work, so I removed the lower panel of my laptop and then removed the battery by unplugging it from the motherboard.
  • Replace the battery if you removed it.
  • Plug in your laptop.
  • Turn on your laptop.
  • Click the battery icon in the system tray to see that your laptop is connected and charging.
  plug-in-and-charge "data-original =" https://cnet4.cbsistatic.com/img/zmWu1Rn2pF9J67YEfZFJVTosHfU=/2018/05/22/f8ca9e56-920b-4f53-bb7e-bfd5e6dd3657/pl -and-charging.jpg

Screenshot by Matt Elliott / CNET

By reinstalling my Lenovo laptop battery drivers and unplugging the battery and then reconnecting it, I got my laptop battery back into charge when connected. With differences in manufacturer, your mileage may vary. If you came across this connected problem and did not find a solution different from mine, describe your method in the comments below.

For more, check out Six Security Changes All Windows 10 Users Need to Make and Windows 10 Update: Everything You Need to Know.

Originally published May 22, 2018.


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