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Home / Tips and Tricks / It has been 21 days since Samsung delayed Galaxy Fold. What happens next?

It has been 21 days since Samsung delayed Galaxy Fold. What happens next?



Galaxy Fold is still there. It has been 17 days since Samsung was supposed to start its bold new collapsible phone on April 26 and 21 days since Samsung told us that it would delay the luxury device 1.980 on on April 22, 19459004. Pause was caused by early production Fold units intended for reviewers, which suffered from screens, flicker and in two cases a visible bolt under the screen . Samsung has promised that it will solve the problems of reinforcing Fold's plastic screen and make it clear to buyers how to handle the more sensitive screen. These screen problems obscure other concerns over long-term wear of the seam or weeks [7] where the 7.3 inch screen bends in half.

We are still not sure when Samsung will start Fold for real. An email sent AT & T to customers suggests that the folding phone is sent in mid-June . Although Samsung has not confirmed that date, its mobile manager, DJ Koh, said that Fold's US launch " will not be too late ."

The delay of his proof-of-concept Fold puts Samsung in an uncomfortable position. Samsung is the world's largest answering machine and the first major brand to announce a collapsible phone. Since reports of Fold's screen problems have arisen, the Folden enthusiasm has been followed by Twitter and Reddit activities blaming everyone from Samsung to shake the Galaxy Fold to the reviewers themselves, two of whom may have hastened the breakdown of their review units by peeling off a plastic film it turns out that they would never. Samsung galaxy cove 56 “/>


Angela Lang / CNET

CNET's Galaxy Fold screen remained undamaged during our review period.

Samsung's problem underscores how risky and fragile the concept of a collapsible phone really is. Folding phones represent a new type of device designed to maximize the screen size without expanding the overall size of the device. After using the handset in its fully opened tablet mode, just click on it closed to carry around, with a smaller exterior screen for smaller tasks, eg. tracking your messages, map navigation and answering or rejecting calls. The tech giant wanted to lead the way, burn his reputation as an innovator in the phone's transition to the next big thing.

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Until Samsung and other brands can constantly buy buyers the future of folding phones is uncertain in balance. Intense criticism can damage future sales and shake consumer confidence in the concept of folding phones in general.

Galaxy Fold's chance to lead the emerging category may come alive if buyers return to the innovative design or choose a rival model like Huawei Mate X TCL's upcoming designs ] Galaxy Fold "Loss" Can Be Mate Xs and Foldable Motorola Razr's Profit

What Happens To This Galaxy Fold Delay?

Samsung still hasn't said when Galaxy Fold will be ready to sell in the US, but AT & T emailed their pre-order customers with a new delivery date for June 19459004 although we don't know if this was a date of the place or a fixed engagement. T-Mobile and Samsung did not share any more details when asked – nor AT&T.

Samsung had initially promised to provide more information to preorders after two weeks. It did, but without a real timeline. The company gave preorders a choice to renew their subscription or cancel their Fold order s. If Galaxy Fold is not sent by May 31 and the order was not renewed, Samsung will automatically cancel it. Samsung does not charge you until the phone is in the mail.

Here is Samsung's email address:

  Galaxy-fold-5-6 letter "data-original =" https://cnet3.cbsistatic.com/img / WJe5-yvFg7we-5GET3hZ-HoDqmY = / 2019 /05/07/8edea90f-cb26-4e55-82fe-dba5b97aa241/galaxy-fold-5-6-letter.jpg [19659021] galaxy-falling-5-6 letter [19659022] Screenshot of Jessica Dolcourt / CNET
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<h2>  What happened to the Fold review units in the first place? </h2>
<p>  Pictures of the damaged phones ranged from a completely black screen to a bubble blade unit and one with a portion of the screen white and the other half swarmed out. It leaves curious buyers and those who preordered the phone waiting for answers: What went wrong? Will this affect all Folds or just this early run? Where can buyers turn something around with their Fold? </p>
<p>  The fold has a horizontal clamshell design, where hard glass halves close like a book to protect a sore 7.3-inch plastic screen inside. Samsung also includes a case in the Galaxy Fold box as an extra cover for the glass surface, if you release the phone. </p>
<p>  There may be a specific reason why some of the phones were damaged. Two reviewers experienced a total screen error when they removed a thin plastic film running along the Galaxy Fold's screen. There is a narrow gap between this film and the edge of the screen, which has led to confusion about the nature of the film. </p>
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It is not immediately obvious whether the plastic layer belongs to the phone or if it is the film that you usually look at devices to keep the screens dirty and lint-free during shipping and storage.

Bloomberg's Mark Gurman discovered the difficult way that the latter was not the case. He tweeted this about his review unit last week: "The screen of my Galaxy Fold review unit is completely broken and useless just two days in. Hard to know if it is widespread or not."

YouTube reviewer Marques "MKBHD" Brownlee had a similar experience after stratifying the layer from his Galaxy Fold review unit.

"PSA: There is a layer that seems to be a screen protector on Galaxy Folds display" He tweeted . "It's NOT a screen protector. Don't remove it."

But the protective film is not the only source of Samsung's early problems. CNBC's Todd Haselton experienced the screen flickering on the left side of his review unit. Verge's Dieter Bohn also had problems, with Bohn's screen forming a bulge beneath the surface. On Tuesday, YouTube reviewer Michael "Mr. Mobile" found Fisher a bump under his Galaxy Fold screen.

Read : Galaxy Fold can't have this a useful thing

These reports of a faulty Galaxy Fold are a nightmare situation for Samsung, the first major brand to sell one folding phone. Fold – which has a 4.6-inch screen on the outside, a flexible 7.3-inch screen on the inside and a price list of nearly $ 2,000 – is a major risk to the technology.

Should I be worried? 19659017] Although the reported issues cause the Galaxy Fold to be inapplicable, they are not dangerous, unlike the smelly Galaxy Note 7 that was found to overheat and sometimes burn.

What is Samsung
  • We are aware that Samsung does three things:

    • Examine broken units
    • Reinforcement of inner plastic screens for final production units
    • Clarification package to communicate with Fold owners do not take off a protection layer

    Samsung said in a statement "We will take action to strengthen the image protection. We will also improve the guidance on the care and use of the display including the protection layer so that our customers get the most out of their Galaxy Fold . "[1 9659050] http://www.cnet.com/" height = "110" width = "196 “/>


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    In addition, we have asked Samsung what it feels like if buyers can feel confident that their Folds will not break, and how Samsung will clarify which future Fold owners should and should not do to protect their phones.

    So far, Samsung has not addressed these specific issues, but has said that Fold owners should contact Samsung's customer care (1-800-SAMSUNG) if they experience any problems. We hope to get some more details before the folding units go for sale.

    Read : Sucking up buyers can be Samsung's best way out of this Galaxy Fold mess

    What does this Fold incident for Google Android support mean?

    Google support for the foldable phones category is unanswered. At its annual Google I / O conference on May 7, Google's leading Android director Stephanie Saad Cuthbertson said folding phones "open a whole new category as though it could only change the future of mobile computing."

    Android Q, the upcoming update of Google's mobile operating system, will focus on App Continuity. The software that helps phones like Galaxy Fold quickly moves an active app from one screen and orientation to another, say from a small screen on the outside to a larger screen on the inside and back again, without missing a blow. Because developers don't make their apps for foldable screens, standardized developer tools and best practices can help these apps work better on collapsible screens.

    Google's ongoing role here suggests that Fold's problem is a pothole, rather than a roadblock, on the way to foldable phone designs.

    What is this movie store thingamajiggy that everyone is talking about?

    Let's take up the film layer first. I had received my review unit on Monday morning, then shot an unboxing video and worried that I had forgotten to take off this plastic layer – what would the YouTube viewers say?!

    It looks like a paper thin plastic plastic covering the 7.3-inch screen of the folding phone is a protective layer that is critical to keeping your phone harmful.

    You can see the edges of the layer stored here, on my review unit:

      Galaxy screen movie "data-original =" https://cnet4.cbsistatic.com/img/e6ysdqHyAHNeQ6qDg5xRwOEkO9g=/2019 / 04/18 / 00727fc0 -f355-4872-a7df-1a97b98c3254 / galaxy-fold-screen-film.jpg

    Look carefully and you can see a thin line that hugs the screen just beyond the edge. This is the protective layer that Samsung wants to keep in place.


    Angela Lang / CNET

    OK, so now we're ready: No matter what you do, don't bark this movie back. It's part of the screen and bad things happen when you remove it.

    But again, the protective layer is not the whole story, because two other reviewers, Haselton and Bohn, said they did not remove the film and still had problems causing the Fold to be unusable. So what is happening?

    What is it about the Galaxy Folds screen?

    Galaxy Fold has a completely different screen set than any other phone. There is a 4.6-inch exterior screen that is covered with Gorilla Glass – the same as other Galaxy phones like S10 and S10 Plus ($ 927 on Amazon) . But inside, the screen is made of a plastic material (polymer) that Samsung calls its Infinity Flex Display.

    Samsung created this with a new process and specific glue to resist the bending and bending of the screen without breaking. The protective layer is supposed to remain in place to prevent damage to the screen below – this is what actually causes your "screen" to light up. Without the hardness of the glass to cover the sensitive screen, Fold is more vulnerable, which is clearly evident.

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    What it is to watch Netflix on Galaxy Fold


    Angela Lang / CNET

    Is there anything different about the review phones?

    Yes. Examiner received early production models. This means that these are not the last review units, and may be prone to some problems that Samsung may have the opportunity to fix before Fold reaches the buyer's hands.

    For example, I was told that my review unit is an unlocked European version that does not support US services such as Bixby Voice, Samsung Health and Samsung Pay. Similarly, I warned that the call quality can be compromised because the phone is not optimized for American bands.

    While I fully test this review unit of Galaxy Fold, I keep a rating until I get the final production model CNET ordered.

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    Did Samsung tell you not to remove the movie?

    It is not clear if Samsung thoroughly informed every reviewer who received a phone call protection screen. There was no instruction in my box – no literature at all – in fact – but no other indication, like a pull tab, that you should remove it.

    I did almost anyway. As a reviewer, I like to experience the phone as "clean" as possible. This means that everything I can peel off will come from. I emailed Samsung for more information about this warehouse on Tuesday. A spokesman replied, "Galaxy Fold is made with a special protective layer. It's not a screen protector – don't try to remove it."

    The company further developed its position:

    "Some reviewers reported having removed the top The screen on the screen causes damage to the screen. The main display of the Galaxy Fold has one top protection layer included in the display structure to protect the screen from accidental scratches. Removing the protective layer or adding glue to the main display may cause damage. We will ensure that this information is clearly delivered to our customers. "

    Samsung also added this statement:

    "The protective layer is part of the display structure to protect the screen from accidental scratches. The Galaxy Fold's main display is made with a new advanced polymer layer and adhesive. It is flexible and tough to endure repeated folding operations. Since the main display is made of polymer, it is extra protective layer in place to protect against impact, it is built into the display and hence scars should not be removed by force. notice that the protective layer is not integrated on the screen, you should contact Samsung's customer service at 1-800-SAMSUNG as soon as possible to avoid further damage to the display. "

    Desmond Smith, director of creative content and a technological evangelist at T-Mobile, tweeted that the wearer's final production models will come with a warning on the loop that crosses the Galaxy Fold's screen: [19659042] But it is not the only problem to peel off the screen layer is not the only problem

    .While removing the plastic film caused a problem for some, it is not entirely clear what the protective film does or how the removal is related to the screen behavior. Bohn and Fisher suspect that a piece of dust or debris may have been placed under the screen to create the bulge he felt and a slight distortion on the Fold surface.

    Haselton, meanwhile, observed a persistent screen flicker over We know that two batteries, one on each side, work in concert to form a single power source. is not an electrical or chemical engineer, but I wonder if it can indicate a battery problem. Hopefully we will all find out in one way or another.

    The Galaxy Fold's risky design has in any event created some inconsistencies that can damage their early production phones and its reputation.

    Why are flexible plastic screens in the first place?

    Right now the glass is not bent so well. It's something that Corning – the creator of Gorilla Glass, covering most advanced phones – works on . Don't expect flexible glass to save other folding phones, though. It won't be ready for a while.

    Something else?

    Unfortunately, there is little more we know or can do right now than wait. CNET closely follows his story and continues to update you with further development.

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    ] See here:

    The bendable glass that shapes itself to cover foldable. ..



    04:06

    Originally published April 17 and updated frequently.


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