Galaxy Fold is still there. It has been 17 days since Samsung was supposed to start its bold new collapsible phone on April 26 and 21 days since Samsung told us that it would delay the luxury device 1.980 on on April 22, 19459004. Pause was caused by early production Fold units intended for reviewers, which suffered from screens, flicker and in two cases a visible bolt under the screen . Samsung has promised that it will solve the problems of reinforcing Fold's plastic screen and make it clear to buyers how to handle the more sensitive screen. These screen problems obscure other concerns over long-term wear on the seam or folds where the 7.3-inch screen bends in half.
CNET's Galaxy Fold screen remained undamaged during our review period. [1
9659003] We are still not sure when Samsung will start Fold for real. An email sent AT & T to customers suggests that the folding phone is sent in mid-June . Although Samsung has not confirmed that date, its mobile manager, DJ Koh, said that Fold's US launch " will not be too late ."
Some recent reports have circulated that Samsung has completely interrupted Galaxy Fold, but it is not accurate. Samsung has announced pre-order customers that it will automatically cancel your Galaxy Fold order by May 31, unless you subscribe. That means Samsung asks you to choose whether or not you are still interested, and will not charge your credit card if you change between now and the end of the month. At the same time, Google support for folding phones is still full steam ahead (scroll down for more).
Samsung's Galaxy Fold delay puts Samsung in a difficult position. As the world's largest phone salesman and the first major brands to advertise a collapsible phone, Samsung's reputation as an innovator at Fold, especially after such a spectacular unveiling on February 20.
Since reports of Fold's screen problems have arisen, Folden's enthusiasm has been bleached, following Twitter and Reddit activities blaming everyone from Samsung to shake the Galaxy Fold to the reviewers themselves, two of whom hastened the slowdown of their review units by peeling off a plastic film it turns out that they would never (this layer's role was never clearly communicated with reviewers).
Samsung's problem underscores how risky and fragile the concept of a collapsible phone really is. Folding phones represent a new type of device designed to maximize the screen size without expanding the overall size of the device. The tech giant wanted to lead the way, burn his reputation as an innovator in the phone's transition to the next big thing.
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Until Samsung and other brands can counteract the buyer's fear, the future of foldable phones is insecure in balance. Intense criticism can damage future sales and shake consumer confidence in the concept of folding phones in general.
Galaxy Fold's chance to lead the emerging category may come alive if buyers return to the innovative design or choose a rival model like Huawei Mate X TCL's upcoming pattern ] Galaxy Fold "Loss" Can Be Mate Xs and Foldable Motorola Razr's Profit
What Happens To This Galaxy Fold Delay?
Samsung has still not said when Galaxy Fold will be ready to sell in the US, but AT & T emailed its pre-order customers with a new delivery date for June 19459004 although we do not know if this was a date of the place or a fixed engagement. T-Mobile and Samsung did not share any more details when asked – nor AT&T.
Samsung had initially promised to provide more information to preorders after two weeks. It did, but without a real timeline. The company gave preorders a choice to renew their subscription or cancel their Fold order . If Galaxy Fold is not sent by May 31 and the order is not renewed, Samsung will automatically cancel it. Samsung does not charge you until the phone is in the mail.
Here's Samsung's email address:
The fold has a horizontal clamshell design, where hard glass halves close like a book to protect a sore 7.3-inch plastic screen inside. Samsung also includes a case in the Galaxy Fold box as an extra cover for the glass surface, if you release the phone.
There may be a specific reason why some of the phones were damaged. Two reviewers experienced a total screen error when they removed a thin plastic film running along the Galaxy Fold's screen. There is a narrow gap between this film and the edge of the screen, which has led to confusion about the nature of the film.
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It is not immediately apparent whether the plastic layer belongs to the phone or if it is the film you usually look at devices to keep the screens dirty and lint-free during shipping and storage.
Bloomberg's Mark Gurman discovered the difficult way that the latter was not the case. He tweeted about his review unit last week: "The screen of my Galaxy Fold review unit is completely broken and useless just two days in. Hard to know if it's widespread or not."
YouTube reviewer Marques "MKBHD" Brownlee had a similar experience after stratifying the layer from his Galaxy Fold review unit.
"PSA: There is a layer that appears to be a screen protector on the Galaxy Fold's display" he tweeted . "It's NOT a screen protector. Don't remove it."
But the protective film is not the only source of Samsung's early problems. CNBC's Todd Haselton experienced the screen flickering on the left side of his review unit. Verge's Dieter Bohn also had problems, with Bohn's screen forming a bulge beneath the surface. On Tuesday, YouTube reviewer Michael "Mr. Mobile" found Fisher a bump under his Galaxy Fold screen.
Read : Galaxy Fold can't have this a useful thing
These reports of a faulty Galaxy Fold is a nightmare situation for Samsung, the first major brand to sell one folding phone. Fold – which has a 4.6-inch screen on the outside, a bendable 7.3-inch screen on the inside and a price of nearly $ 2000 – is a major risk to the technology.
Should I be worried? 19659020] While the reported problems cause the Galaxy Fold to be inapplicable, they are not dangerous, unlike the smelly Galaxy Note 7 that was found to overheat and sometimes burn.
What is Samsung
We are aware that Samsung does three things:
Examination of broken units
Reinforcement of the inner plastic screens for final production units
Clarification package to communicate with Fold owners not to peel off a protection layer
Samsung said in a statement "We will take steps to strengthen the image protection. We will also improve the guidance on the care and use of the display, including the protection layer so that our customers get the most out of their Galaxy Fold. "[1 9659053] http://www.cnet.com/" height = "110" width = "196 “/>
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In addition, we have asked Samsung what it feels like if buyers can feel confident that their Folds will not break, and how Samsung will clarify which future Fold owners should and should not do to protect their phones.
So far, Samsung has not addressed these specific issues, but has said that Fold owners should contact Samsung's customer care (1-800-SAMSUNG) if they experience any problems. We hope to get some more details before the folding units go for sale.
Read : Sucking up buyers can be Samsung's best way out of this Galaxy Fold mess
What does this Fold incident for Google Android support mean?
Google support for the foldable phone category is unanswered. At its annual Google I / O conference on May 7, Google's leading Android director Stephanie Saad Cuthbertson said folding phones "open a whole new category as though it could only change the future of mobile computing."
Android Q, the upcoming update of Google's mobile operating system, will focus on App Continuity. The software that helps phones like Galaxy Fold quickly moves an active app from one screen and orientation to another, say from a small screen on the outside to a larger screen on the inside and back again, without missing a blow. Because developers don't make their apps for foldable screens, standardized developer tools and best practices can help these apps work better on collapsible screens.
Google's ongoing role here suggests that Fold's problem is a pothole, rather than a roadblock, on the way to foldable phone designs.
What is this film layer that the haunting speaks of?
Let's take up the film layer first. I had received my review unit on Monday morning, then shot an unboxing video and worried that I had forgotten to take off this plastic layer – what would the YouTube viewers say?!
It looks like a paper thin plastic plastic covering the 7.3-inch screen of the folding phone is a protective layer that is critical to keeping your phone harmful.
You can see the edges of the layer stored here, on my review unit:
OK, so now we are clear: No matter what you do, do not scold this movie. It's part of the screen and bad things happen when you remove it.
But again, the protective layer is not the whole story, because two other reviewers, Haselton and Bohn, said they did not remove the film and still had problems causing the Fold to be unusable. So what is happening?
What is it about the Galaxy Folds screen?
Galaxy Fold has a completely different screen set than any other phone. There is a 4.6-inch exterior screen that is covered with Gorilla Glass – the same as other Galaxy phones like S10 and S10 Plus ($ 927 on Amazon) . But inside, the screen is made of a plastic material (polymer) that Samsung calls its Infinity Flex Display.
Samsung created this with a new process and specific glue to resist the bending and bending of the screen without breaking. The protective layer is supposed to remain in place to prevent damage to the screen below – this is what actually causes your "screen" to light up. Without the hardness of the glass to cover the sensitive screen, Fold is more vulnerable, which is clearly evident.
Is there anything different about the review phones?
Yes. Examiner received early production models. This means that these are not the last review units, and may be prone to some problems that Samsung may have the opportunity to fix before Fold reaches the buyer's hands.
For example, I was told that my review unit is an unlocked European version that does not support US services such as Bixby Voice, Samsung Health and Samsung Pay. Similarly, I warned that the call quality can be compromised because the phone is not optimized for American bands.
While I fully test this review unit of Galaxy Fold, I keep a rating until I get the final production model CNET ordered.
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Did Samsung tell you not to remove the movie?
It is not clear if Samsung thoroughly informed every reviewer who received a phone call protection screen. There was no instruction in my box – no literature at all – in fact – but no other indication, like a pull tab, that you should remove it.
I did almost anyway. As a reviewer, I like to experience the phone as "clean" as possible. This means that everything I can peel off will come from. I emailed Samsung for more information about this warehouse on Tuesday. A spokesman replied, "Galaxy Fold is made with a special protective layer. It's not a screen protector – don't try to remove it."
The company further developed its position:
"Some reviewers reported having deleted the top The screen on the screen causes damage to the screen. The main display of the Galaxy Fold has one top protection layer included in the display structure to protect the screen from accidental scratches. Removing the protective layer or adding glue to the main display can cause damage. We will ensure that this information is clearly delivered to our customers. "
Samsung also added this statement:
"The protective layer is part of the display structure to protect the screen from accidental scratches. The Galaxy Fold's main screen is made with a new advanced polymer layer and adhesive. It is flexible and tough to endure repeated folding operations. Since the main display is made of polymer, it is extra protective layer in place to protect against impact, it is built into the display and hence r should not removed by force. notice that the protective layer is not integrated on the screen, you should contact Samsung's customer service at 1-800-SAMSUNG as soon as possible to avoid further damage to the display. "
Desmond Smith, director of creative content and a technological evangelist at T-Mobile, tweeted that the carrier's final production models will come with a warning on the wrap that crosses the Galaxy Fold's screen:  But It is not the only problem to scrape off Fold's screen layers
. It is not entirely clear what the protection film does or how the removal is related to the screen's behavior. Remember that two of the reviewers kept the protection on. Bohn and Fisher suspect a bit of dust or debris may have been placed under the screen to create the bulge he felt and a slight distortion on the surface of the fold.
Haselton, meanwhile, observed a persistent screen flicker over the left half of the screen. on each side, working in concert to form a single power source, I am not an electrical or chemical engineer, but I wonder if it can indicate a battery on hopefully we will all find out in one way or another.
The Galaxy Fold's risky design has in any event created some inconsistencies that can damage their early production phones and its reputation.
Why are flexible plastic screens in the first place?
Right now the glass is not bent so well. It's something that Corning – the creator of Gorilla Glass, covering most advanced phones – works on . Don't expect flexible glass to save other folding phones, though. It won't be ready for a while.
Unfortunately, there is not much more we know or can do right now than wait. CNET is watching his story and continues to update you with further development.
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Originally published April 17 and updated frequently.