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Lost or stolen iPhone? Here's how to get it back



Lose your iPhone ($ 1000 on Amazon) or have it stolen is one of the worst feelings ever. When you trust your phones for almost everything, the idea of ​​being disconnected from the outside world is stressful at least and frighteningly loud. And with Apple's latest Apple Card announcement a credit card on an iPhone depends on everything from signing up to paying your bill, and losing your iPhone is getting a lot more complicated . There is also the cost to consider. iPhones get more and more expensive ̵

1; losing your precious investment is not something we want.

There are steps you can take to reduce the risk of losing a phone, and with Apple's Find My iPhone service, the key is to secure and restore a lost phone.

But when I get attention, let's make sure you have a password set and find my iPhone enabled so you have the best chance of getting your phone back.

  face-id.jpg

You don't want your iPhone to fall into the hands of others.


Sarah Tew / CNET

Be prepared

Enter a password

Some watch Face ID or Touch ID as an unnecessary step when using an iPhone. These people are wrong. Setting a password and using your face or fingerprint to protect all information on your phone is an important part of keeping your personal information safe. Just think of all the information on your phone: bank apps, private conversations, the location of your home and offices, contacts, emails, photos … the list goes on.

Do you really want a random stranger to go through all of it?

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Secure your device by opening Settings > Face ID (or Touch ID) and password and follow the instructions. Scanning your finger or letting Face ID do its magic is a lesser trouble. And after a few days, the extra step will be part of your routine and you won't even notice.

Make sure Search my iPhone is enabled

After you enter a password, double-check it Find My iPhone is turned on. It should be enabled by default and you have to go out of the way to disable it, but it is always a good idea to double check right now.

On your iPhone, open the Settings app and tap your name at the top of the screen. Then select iCloud and then scroll down and find Find My iPhone . Push it. If both switches are turned to At position, you are fully set. If not, turn both options on and leave the setup app.

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Enable Find My iPhone in IOS 12.


Screenshots of Jason Cipriani / CNET

Create good habits

The best way to keep your phone safe, especially when traveling or in foreign areas, is to keep an eye on it and never relax. Be careful. Too careful, too. Don't keep your phone out in the open where someone can grab it and run off. If you lose your phone, don't panic! Take a deep breath and remember to use Find My iPhone.

Reset your phone

Find my iPhone is the key

Every single iOS device has Find My iPhone built into system settings, which is managed by your iCloud account. When you understand that you have lost your phone, visit icloud.com/find on a computer.

If you are not near a computer, you have some options for accessing Find My iPhone. You can either borrow a friend or family member's iOS device and log in to the Find My iPhone app or if you have Family Sharing configured, a family member can see your lost device in the Search My iPhone app on their own iOS device. [19659030] If you get access to Find My iPhone via the site or on another device, it is important that you log in to the same iCloud account that is linked to the lost iPhone. Once you have logged in, select your phone from the list of devices to view the current location. If the device is turned off, the last known location is displayed.

When looking at the device's location, select Actions at the bottom of the screen followed by Lost mode . You will be asked to enter a phone number and a message that will appear on the lock screen for the person who has your device to get it back to you. If a password is not set on a phone set in Lost Mode, you will be prompted to create one when you activate Lost Mode.

When enabled, Lost Mode will lock the device, prevent messages and messages from appearing in your lock screen and continue to track the phone's location. The phone is still calling for incoming phone and FaceTime calls. This should help you track your phone if it is nearby. Or maybe you are lucky and the person who has the phone will answer it to help you get it back to you.

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Find my iPhone Actions screen on iCloud website.


Screenshot of Jason Cipriani / CNET

All credit and debit cards added to Apple Pay along with student ID and transit cards stored in the Wallet app will be disabled until you regain access to the phone and log in to your iCloud account. When the Apple card is available, it will also be disabled under these circumstances.

If the phone is off and Lost Mode is enabled, you will receive a warning when the phone is turned on again, complete with the current location – provided it has some form of data connection.

When you reset your phone, you must enter the password that you created when you enabled Lost Mode. Then log in to your iCloud account.

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What an iPhone looks like when Lost Mode is enabled.


Jason Cipriani / CNET

Do not confront a thief

If you cannot track your phone to a house or apartment building, do not confront the potential thief alone. Call the police and ask for help. Sure, you want your phone back, but getting into a confrontation and potential damage is not ideal.

Contact your local police and let them handle it.

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Contact your operator

If you cannot get your phone back, contact your operator and let them know that the phone has been lost or stolen. They will flag the unit's International Mobile Equipment Identity (IMEI) number and in most cases prevent the number from working on the network, making the device useless for anyone who owns it.

Keep in mind that if you have your service turned off, lower the odds to track your phone if it is not connected to a known Wi-Fi network. Hanging service is something you should only do when you are sure that you cannot restore the phone.

Send an insurance claim

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AppleCare + claims the page for a lost iPhone.


Screenshot of Jason Cipriani / CNET

If you have AppleCare + with theft and loss or pay monthly for unit insurance through your carrier, start the claim process as soon as possible. You need to complete some paperwork and pay a deductible to get a replacement unit.

To start the process for a phone that has AppleCare + with theft and loss covered, use this site. If you submit an application, your iPhone will be erased and prevent anyone from using it. If you find your phone after applying for an application, you can cancel it. But you need to configure your iPhone as new.

Contact your operator directly to begin the claim process.

$ 999

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