($ 312 in Walmart) The game, released November 15, makes Roku devices on the same network crash and get stuck in a startup loop, the company confirmed on Reddit.does not play nice with Roku. The Nintendo Switch
"We are aware of a problem when using Nintendo Switch and the latest Pokémon game affecting a limited number of Roku devices," said an email to CNET. "We roll out a software update to fix it and affected users can check the update by going to Settings> System> Software Update."
In anticipation of the update, Roku suggested that people experiencing the problem set their console to aircraft mode (which cuts it off from the network). Roku sticks and TVs have been affected, Reddit users reported.
The problem is caused by the game's Y-Comm service, which is constantly searching for other Pokemon players in the same wireless network and online, according to a Reddit user. Roku devices are apparently mistaking Pokemon's data for their own data packets and crashing because they can't read them.
Pokemon Company did not immediately respond to a request for comment.
On Tuesday, Roku added instructions on what to do if your device restarts when playing the new Switch game.
"We are rolling out a software update to users affected by the problem, or you can manually let the Roku look for an update if it does not restart at this time," it says on the support page.
To look for a manual update, you must:
- Press the Home button on the Roku remote control
- Scroll until you find Settings
- Select System
- Select System Update.
The Roku unit will then look for a software update and install it, after which the company said it will return to normal functionality. The software update is called 9.2.0 build 4701 on Roku players ($ 35 on Amazon) and Roku Streaming Sticks and 9.1.0 build 4501 or 9.2.0 build 4601 on Roku TVs.
If your Roku unit continues to restart, you must turn off the Nintendo Switch or put it in Airplane mode; unplug and then plug in the power cable from the Roku to restart. and then follow the steps above.
Originally published November 18.
Update November 19: Adds instructions from Roku.