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Problems with the Amazon Fire TV Stick and how to fix them



No matter what your favorite media streaming service may be, you need a way to get the latest episode of Umbrella Academy or Small fires everywhere to your TV. Amazon’s Fire TV Stick is one way to perform such a task, but it’s not without problems – as with all other electronic devices. If you are unable to connect to Wi-Fi or stick to the Fire TV startup logo, we have a solution for you. Here are some of the most common Amazon Fire TV Stick problems and how to fix them.

Are you trying to decide which streaming media device to buy? Be sure to check out our comparison of Chromecast vs. Roku vs. Fire TV Stick 4K.

Unable to connect to your Wi-Fi network

You have to go online to enjoy Netflix, Hulu, Amazon Video or any other streaming service. If your Wi-Fi does not seem to work, first make sure you are connected by going to Fire TV Home screenand then select settings, and then Network. If your network does not connect, make sure you enter the correct password.

If your Wi-Fi network does not appear at all, make sure your Fire TV Stick is within range and other devices do not have the same problem. Finally, try restarting your modem or router to resolve the issue.

The remote control does not work properly

The primary way you want to interact with your Fire TV Stick is with the included Amazon Remote. If it stops working, start by replacing the batteries, as this may solve the problem. Note that you must be within three meters of your Fire TV device for it to work. If you have replaced the batteries and made sure that you are within range and that the remote control still does not work, you may need to restart it.

Step 1: Hold down Left + Menu + Back buttons for 10 seconds.

Note: On older first generation Fire TV Stick remotes, avoid holding Back button. Also allow a total of 15 seconds for the operation.

Step 2: Release the buttons and wait 60 seconds before continuing.

Step 3: Remove the batteries from the remote control.

Step 4: Disconnect your Fire TV Stick from the power source and wait 60 seconds before continuing.

Step 5: Connect your Fire TV Stick power source and wait until the home screen appears.

Step 6: Replace the remote control batteries.

Step 7: Hold Home on the remote control for 40 seconds and then release.

Step 8: Within 60 seconds, the remote control should be reconnected to your Fire TV Stick.

The Fire TV remote app does not connect

If you do not want to use the physical Fire TV remote control to control your setting, you can also use the Fire TV app. If you have problems using the Fire TV app, start by making sure you are connected to the same Wi-Fi network as your Fire TV Stick. You may need to pair the remote with your Fire TV Stick if it does not respond. If so, follow these steps:

Step 1: Download the Fire TV app (link buttons below).

Step 2: Make sure you are connected to the same Wi-Fi network as your Fire TV Stick.

Step 3: Open the Fire TV app and select an available device.

Step 4: Follow the instructions on the screen to complete the process.

Your screen cannot be shared with Fire TV

If you want to share the content on your smartphone or tablet screen with your Fire TV Stick, you can do so with just a few clicks. But if the process does not work, make sure you are running Android OS 4.2 or later. In addition, iOS and MacOS devices do not work with this process.

If your Fire TV Stick supports the screen sharing function, while holding down Home button, a mirror icon should appear. If your smartphone or tablet cannot find Fire TV Stick, make sure they are both on the same network and within 10 feet (10 meters).

The Fire TV logo is attached to the screen

You bought a Fire TV Stick to watch your favorite content, not the logo! If the logo appears on your TV screen, the device will probably get stuck. Disconnect the Fire TV Stick from the TV and its power source, reconnect it and try again.

If the problem persists, make sure the power source you are using is strong enough to power the Fire TV and allow the unit 25 minutes to detach from the logo screen. Finally, try another HDMI port on your TV, as the selected port may be causing the problem.

TV shows a blank screen

Worse than getting stuck with a logo is getting stuck with nothing. If your TV does not display anything other than a blank screen, first disconnect the Fire TV Stick and then plug it in again. Also make sure your TV is set to the correct HDMI input for your Fire TV Stick.

If you are using an HDMI cable or extension, try connecting the Fire TV Stick directly to the TV to see if it may be causing the problem. The same idea applies if you are using an A / V receiver – make sure you are on the correct input or try connecting the Fire TV Stick directly to the TV to see if the receiver can cause the problem.

Amazon Fire TV Stick in hand

Fire TV Stick does not start

If your Fire TV Stick does not turn on, make sure that the remote control has new batteries and that this is not a problem. Start by disconnecting the Fire TV Stick and reconnecting it to force the device to restart. Then check that the Fire TV Stick power source is properly connected.

If you think your Fire TV Stick lights up but does not display a picture, see the section above: TV shows a blank screen.

Apps crash or refuse to load

A working Fire TV Stick is great, but it’s useless without your favorite media streaming apps. If your app crashes continuously or refuses to load, start by clearing the app cache with the following instructions:

Step 1: Go to Fire TV Home Screen.

Step 2: Open settings app.

Step 3: Select Applications.

Step 4: Select Manage installed applications.

Step 5: Select the app you have a problem with.

Step 6: Select Clear Cache and Clear Data.

If clearing the app’s cache and data does not resolve the issue, try reinstalling the app. Uninstall the program by following the steps above, but select Uninstall options for step 6. After, navigate to App & Games section to reinstall your application.

Factory reset your Fire TV Stick

If the instructions above do not solve the problem and you have already restarted your Fire TV Stick by disconnecting it and reconnecting it, you can choose to reset the unit completely. It is important to note that resetting your device clears all settings and personalization, which returns to what it was when it first came out of the box. Follow the instructions below to reset your Fire TV Stick:

Step 1: Go to Fire TV Home Screen.

Step 2: Select settings app.

Step 3: Select it The system alternative.

Step 4: Pick Reset to factory settings.

Step 5: If prompted, enter your PIN and then select Restore.

When your Fire TV Stick restarts, you will need to set it up again. If you need help, feel free to follow our guide to installing an Amazon Fire TV Stick for the first time. Once the device is set up, check if your problem has been resolved.

Amazon Warehouse
Johannes Eisele / AFP via Getty Images

Additional help

Finally, if you still cannot fix your device or need some help, we recommend that you contact the people at Amazon for further support. If the hardware on your device is defective, they can replace it for you if you are still under the original warranty.

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