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Home / Tips and Tricks / Problems with the IRS Incentive Check Trace Tool? Here are 12 possible explanations

Problems with the IRS Incentive Check Trace Tool? Here are 12 possible explanations



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Do you need your stimulus money? You're not alone.


James Martin / CNET

Visit the WHO Web site for the latest updates and information about the coronavirus pandemic.

You have until May 13, established direct deposit information with the IRS to get the government's coronavirus stimulus check faster than by US mail. And to do that, you must use the IRS & # 39; Get My Payment tool. This online portal tracks your money and tells you if your relief payment of up to $ 1,200 has been processed.

There is only one problem: It does not always work for everyone at the first attempt. If your attempts are unsuccessful, it may give you a cryptic message or in some cases lock you out without knowing completely what to do next.

Frustrations have been well documented in CNET comments and online. We wanted to find the most common roadblocks and if you can bypass them. In some cases, there can be nothing to do but wait and try again with the online portal, or wait for your check to arrive by mail instead (here is how to track your stimulus check in US mail ). The following list is not exhaustive and may not apply to your situation. We have contacted the IRS several times for more information on these issues.

If you are worried about renting or car payments before your stimulus arrives, or if you need information about unemployment application we have some additional resources to help. Here is what we know about a second round of stimulus checks .

Read more : What to expect when the coronavirus lock ends and cities open again

Try to use another browser

We have now heard from several people that access to the IRS & # 39; Get My Payment tools from a browser other than the one originally used can be the key to success. In particular, some CNET readers pointed out that experiments with a browser other than Google Chrome worked from them. Firefox Microsoft Edge and Apple Safari are common options. Here are some more.

Try to write your address in all caps

Now we have not been able to verify this with the IRS, but we reached out to ask about it . Apparently, Twitter users who have not been able to complete their direct deposit setting before have been able to do so by filling in the Get My Payment fields with capital letters, reports Mashable. It really is worth a shot.

You checked on & # 39; wrong & # 39; time of day

The IRS only updates information once a day, so if you happen to get started before the update comes in, you may be lucky. You can always try again later in the day or continue checking at the same time each day.

You entered incorrect information

The simplest reason why the IRS may not be able to match you with your stimulus payment status may be down to your keyboard. If you mistakenly entered a typo, wrong address, or other name than the government has under your register, the tool may not find you. This is simple enough to correct – so try again before you assume the worst.

You used Turbo Tax, H&R Block or other tax preparation apps to file past taxes

Your total incentive compensation is based on your 2018 taxes or your 2019 taxes, if you have already filed those before the government extended the federal tax period to July 15 .

If you submitted your taxes using popular tax preparation software, such as Turbo Tax, H&R Block and others as millions of people (myself included), you may encounter problems.

According to The Washington Post:

Several millions of people who filed their taxes through H&R Block, TurboTax and other services could not get their payments because the tax authority did not have their direct deposit information in the archives, according to the Treasury, companies and experts.

The IRS and Treasury departments are aware of the issues and are working on a fix, the Washington Post also said. We have repeatedly reached the IRS for more information.

Turbo Tax provided this statement in an email to CNET:

The bank account information for TurboTax filers is transferred to the IRS as part of the tax return. The IRS has appropriate bank information for all TurboTax filers that have received a refund electronically, which can be used by them to distribute incentive payments. This applies regardless of whether a customer has chosen to receive their refund on a debit card, selected refund or other services.

Any TurboTax customer who chooses a refund transfer or debit card and receives a stimulus payment sent from the IRS to these accounts will receive these stimulus payments without delay or fees to the account they received their tax refund.

The IRS is responsible for determining the taxpayer's eligibility to receive an incentive and, if a taxpayer is eligible, how and when the incentive payments will be delivered to them. The IRS would be the best source for additional information related to their online stimulation tracking tools and payment details and timing.

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Waiting is the hardest part.


Angela Lang / CNET

You have not filed a tax return for 2018 or 2019

It is the IRS that cannot determine if you are eligible for a start, you may see an error message saying "Payment status not available." If the IRS does not have your tax information, this message may flash on the screen.

Your 2019 return has not been processed yet

If you filed your 2019 taxes before the original April 15 deadline, but the IRS has not had a chance to treat you, it will not be able to determine if you are entitled to an incentive payment of how much you would receive.





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02:23

You usually do not return and your information is not in the system

You may still be eligible to receive a stimulus payment if you do not usually submit taxes for a number of reasons. The IRS has a system for non-filers ("Non-filers: Enter payment information here"), and for people who receive benefits with SSA, RRB Form 1099, SSI or VA. The IRS announces that if you see the "Payment status not available" message, your information may not have been processed or loaded into the system. The Council is to try again later.

You are not eligible for a stimulus check

If you see the message "Payment status not available" and you do not belong to the group above, you may not be eligible for a stimulus check. It may be that your adjusted gross income from the previous year is high enough that you do not qualify, or you may be in the specific age range that is excluded. We have a handy founder for eligibility or you can check the IRS website directly.





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02:06

You did not answer the security questions correctly

The Get My Payment tool asks you for security questions to verify your identity. If you make a mistake, it can lock you out of the system – temporarily, of course.

You have been temporarily locked out of the Get My Payment tool

If you see a cryptic message that simply says "Try again later," you may be locked out of the tool.

According to IRS: "If the information you provide does not match our records multiple times, you will be locked out of Get My Payment for 24 hours for security reasons. There is no need to contact the IRS."





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Your bank is struggling to keep up with the demand of people checking their accounts

If you receive an IRS error message and contact your bank for answers – like to see if a deposit has been made to your account – You may have trouble watching. Some banks reportedly had problems that follow the high demand especially on Wednesday, as customers look at their account balance for the stimulus money.

We continue to update this story with new information as the situation develops. Meanwhile, here's how to spend your financial stimulus money five things not to do when the coronavirus quarantine ends and a new perspective on boredom during the lockdown . [19659066]
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