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These eight problems plague Amazon Echo. Here's how to fix them



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Fix your Amazon Echo problems.


Ian Knighton / CNET

When you give your Amazon Echo a command you expect it to perform the task without hiccups. However, this is not always the case with Alexa voice assistant . Often it will say "I'm sorry, I didn't really get it" or it will perform another action that you did not ask for.

These problems are frustrating, but rest assured that most of them can be fixed at home with a few simple steps. Whether it's troubleshooting your Wi-Fi connection or trying to connect your smart lights to Echo, we've got you covered. Instead of resetting your Amazon Echo speaker try these tips. Here are the most common Amazon Echo ($ 35 at Amazon) and how to fix them.

This story is updated regularly with new information.





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4 common Amazon Alexa problems and how to fix them





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What the Echo light ring means

Alexa is usually completely at rest until it is called with the wake-up word (Alexa, Echo, Amazon, Computer). But sometimes the LED ring lights around the top of Echo and Echo Dot or a light bar on your Echo Show screen, even if you are not actively using the smart speaker.

In this case, the colored light may alert you to a problem. Here are some of the colors you may have encountered if you have problems with your speaker.

  • Spinning violet. Indicates that there were problems during the installation of Wi-Fi (addressed below).
  • Spinning orange. The device is currently connecting to your network.
  • Solid red. The microphone has been turned off and Alexa is not actively listening for your commands. Press the microphone button to turn it on again.

The light ring can also tell you if someone is calling you, if your Amazon order has been delivered, the speaker volume and more.

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Pay attention to what the light ring on your Echo tells you.


Tyler Lizenby / CNET

Alexa can't find your smart home devices

Amazon Echos supports a long list of smart home appliances. The growing list includes devices like Ecobee3 and lines from companies like Honeywell, Insteon, Lifx, Nest, Philips Hue and Wink. Even more devices and services have added official Alexa support through skills that help make that service or device take your verbal commands (such as "Alexa, tell Philips Hue to turn on the kitchen light").

To add a new device, open the Alexa app and tap Devices > Add device > select the device you want to add (as a smart switch or contact ) and follow the instructions in the app.

Although the devices are not supported naturally and do not have the skills, you are not entirely happy. Alexa has an official IFTTT channel and is also integrated with Yonomi, both of which have a comprehensive list of supported smart home devices.

If you have already added your devices but Alexa cannot seem to connect to them, there are a couple of solutions. Check the command you are using, including your prompt. Commands vary between different units, skills and connected services, such as IFTTT. They can be strangely specific commands, and small differences in phrasing or device names can throw Alexa for a loop.

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If Alexa can't find your smart home device, try turning off the devices.


Chris Monroe / CNET

Some smart home devices have problems staying connected due to software problems, tight networks, are always on or other issues. Turning off the connected devices and turning them back on will usually fix any connection problems you have.

If that does not solve the problem, try restarting the speaker by unplugging it and removing the working device and adding it again.

Alexa disconnects from Wi-Fi

If your Echo speaker does not stay connected to your network consistently, there are some ways to solve connection problems .

First, power cycle everything – the router, the modem and the Alexa speaker. After that, you can try streaming audio for a few minutes to see if the problem occurs again. If so, try moving the speaker from other devices, preferably closer to the router, and try switching the speaker to a 5 GHz channel to reduce interference.

Alexa doesn't understand what you said

"I'm sorry, I didn't really get it" – is a phrase often spoken by Alexa. It happens when the voice assistant did not understand what you said . Fortunately, Amazon last year added a feature that lets you ask Alexa what she just heard. You can say " Alexa, tell what you heard " to find out what it thought you said.

You also want to make sure that Echo is placed in an open space away from noisy household items such as TV, washing machine, dryer and dishwasher. Then it can hear you better.

You can also use voice training, a tool in Your Profile in the Alexa app. You will read 25 phrases aloud in a "typical voice from a normal distance" so Alexa can get a basic understanding of your pronunciation and cadence. This will help you to customize your Alexa experience .

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Try not to crowd the speakers together.

Accidental activation

Whether it is advertising or show talking about Alexa on TV or if you said a word that sounded like "Alexa", your speaker just activated and you are confused. Fortunately, there are four things you can do to minimize this:

  • Say "Alexa, why did you do that?" – This new feature gives you more insight into why Alexa performed an action.
  • Move the speaker farther away from the TV.
  • Press the close button on the top while watching TV. word from standard "Alexa" to either "Computer" or "Amazon."
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When Alexa performs an action without your command, ask why.


Ry Crist / CNET

Alarms and messages are too loud

You may have noticed when timers or alarms go off, the sound is much louder (or maybe quieter) than the playback volume for Alexa. This is because alarm and timer volume is controlled separately in the Alexa app.

To set alarms, timers and notification volume, open the Alexa app on Android or iOS and go to Devices > [your device name]> Sound and drag the slider to the volume level you want.

Questions about streaming music with Spotify

Amazon's Alexa speakers can stream music from third party services such as Spotify, iHeartRadio, TuneIn and Pandora. Of these, Spotify seems to have more hiccups than the other services, with music randomly stopping the midstream without good reason and sometimes not playing at all.

There is no definitive solution for the errors, but a good start to troubleshooting the problem is to restart the speaker. Then disconnect your Spotify account and sign in again.

To remove the link to Spotify, open the Amazon Alexa app and go to Settings > Music > Spotify . Tap Disable Skill and confirm by pressing Disable . Then click on Activate to use and follow the instructions to log in to your account again.

Another answer to the problem may be in your Spotify account. Unlike Google Home ($ 100 on Best Buy) which allows Spotify-free users to stream Alexa still requires Spotify Premium accounts for streaming.

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If you have trouble streaming Spotify through your Echo, you can try removing the link to Skill in the Alexa app.


Chris Monroe / CNET

Problems playing music on the right speaker

With Multi-Room Audio you can control music playback on Echo speakers with another Echo. The feature works with Echo, Echo Dot and Echo Show, and it lets you play music throughout the house.

However, if you do not have your Echo devices properly named, you will encounter a problem when trying to play music on other speakers. While you can name the speakers what you want, it will be easier to queue music and remember which speaker is there if you name each speaker by the room it is in or its location in the house.

For example, if you have an Echo speaker named Taylor & # 39; s Echo Dot, you must say, "Alexa, play Fleet Foxes on Taylor & # 39; s Echo Dot." While not particularly difficult to say, it is certainly easier and more natural to say, "Alexa, playing Fleet Foxes in the kitchen."

Do you have other problems with your Amazon Echo that we did not address? Let us know in the comments. Also check out these three annoying Amazon Echo pet tips and how to fix them six Amazon Echo settings that you will not regret changing and four top Amazon Echo features to perfect and improve now


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