When shopping for refurbished devices online, there is a good chance that you are going to visit the websites of the manufacturers, or perhaps a conventional retailer. However, Amazon has its own refurbished shopping section, Renewed – and it can offer some significant discounts if you do not insist on completely new technology. We explain what Renewed is, the products it offers and the service you can expect.
What is Amazon Renewed, exactly?
At its heart, Amazon Renewed is a shopping destination for refurbished, used and open-box products available at lower prices than brand new equivalents. Most of them are consumer electronics such as computers, games, smartphones, tablets and televisions. But you will find products from a variety of other categories, including home appliances, lawn and gardening, office equipment, sporting goods and even some car care products.
Prices can sometimes drop further through virtual coupons that add an extra discount. You have to “cut” these coupons yourself, but they can make a product valuable if you hesitated to buy earlier.
Renewal is organized into sections to help you find what you are looking for. You can browse by category, by brand (like Apple or Vizio), by coupons and by special offers. Sometimes you can see themes of shopping, such as laptops back to school.
What quality can I expect from Amazon Renewed products?
Like many companies that offer refurbished products, Amazon and its partners inspect refurbished items to make sure they work properly and are free from serious cosmetic defects. They should look as good as new from 12 inches away. You can see “minimal” scratches or dents, and the battery capacity of portable devices is only guaranteed for 80% or higher. Amazon will make it clear if there are any exceptions.
You may need to buy extra items depending on your needs. Wireless devices do not come with headphones. The accessories you receive are not guaranteed to be the ones you normally find in the box, even if they provide full functionality. You can also get a generic box instead of one made for the product.
What kind of service and support can I expect from Amazon Renewed?
Amazon will not provide technical support at the level of the manufacturer if you need help with a renewed product, but it will provide some help if you are unhappy.
If you are not satisfied with a renewed item, you can arrange a free return or replacement within 90 days of receipt, or a full year for Renewed Premium iPhones. If you have a problem with a product, you can also ask Amazon Support for assistance either by phone (1-800-362-5703) or by clicking Get Product Support next to the item on your Orders page.
There are some things that Amazon does not cover. The support guarantee does not cover accidents from accidents, as do some extended guarantees. You also do not get help for stolen items. Renewed products are partly less expensive due to the reduced support, and you should shop accordingly – a brand new product may be wiser if you want a traditional warranty and customer service to match.