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What should I do if your first stimulus check has not yet arrived, including who to call


What is the correct way to report a missing stimulus check to the IRS? We tell you.

Sarah Tew / CNET

As key leaders in Washington continue to work for a new stimulus bill with a second stimulus control, you can be one of millions who qualified for first stimulus control, but never got it.

The Internal Revenue Service still delivers the remaining incentive payments from the initial round and coordinates with local and regional authorities to identify people who may not know they are qualified in the first place. For example, an estimated 9 million people do not normally pay taxes can still claim their check by November 21st.

If you never received the first incentive check, but meet the eligibility requirements, follow these steps to track and send a missing payment report to the IRS (scroll to the end to call two phone numbers). CNET stimulus check calculator can appreciate your payment. And here it is most important things to know about stimulus controls right now. This story is updated frequently.

I think my first stimulus check is late. When should I report it to the tax authorities?

If you are sure you will meet to get the first stimulus check, these are warning signs for you to contact the IRS directly:

  • The Get my payment tracking tool reports that the IRS made your payment several weeks ago and that you did not receive it (see below).
  • You received a confirmation letter from the IRS stating that your payment was sent, but you did not receive the money.
  • You think you accidentally threw your prepaid card or checked in the trash (see below).
  • You suspect that someone has stolen your check or otherwise defrauded you.

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Continue reading for more on these issues and for phone numbers to call to contact the IRS.

Do I need to send another form to the IRS?

If you filed a 2018 or 2019 tax return or receive government benefits, the IRS will automatically send your check without you having to do anything.

However, if you are a U.S. citizen or permanent resident, had a gross income below $ 12,200 – or $ 24,400 as a married couple – and did not file a return for 2018 or 2019, you may need to provide the IRS with some information before it can process your payment. . Go to the Non-Filers website and see if the IRS needs anything from you.

The the non-filter tool will be available until November 21, after the deadline has been extended from October 15. The IRS initially said that people who signed up for a payment with the tool before the initial October 15 deadline are expected to receive their check by the end of the year. It is unclear whether this would also apply to people who file after 15 October.

What if I received a confirmation letter in the mail but no check?

If you received a letter confirming payment, but not the check, it’s time to reach out. The IRS protocol is to send the letter 15 days after the payment is made.


Is your stimulus control inside?

Sarah Tew / CNET

Try the IRS Get My Payment tracking tool

It is worth visiting the IRS online portal designed for track the status of your 2020 payment. In general, it should tell you when your check will be processed and how you will receive it (for example, as a paper check in the mail). If the Get My Payment tool does not provide you with information that you can understand or say that your check is on the way and you have not received it, you may need to report the discrepancy to the IRS.

What does the “Do you need more information” message from the Get My Payment app mean?

If the Get My Payment tool gave you a payment date but you still have not received your money, the IRS may need more information. Check the Get My Payment tool again and if it reports “Need more information”, this may indicate that your check was returned because the post office could not deliver it, an IRS representative told CNET.

When you see the message “Do you need more information”, the online tool allows you to enter your bank information to get your payment directly to your bank account. IRS said If you do not provide your bank account information, the agency will hold your payment until it receives a current mailing address. Go to the IRS address for how to update your IRS address.

What happens if I accidentally discard my first check or debit card?

Four million people would get their stimulus money on a prepaid debit card called the Economic Impact Payment Card instead of a paper check. The EIP card arrives in a regular envelope, the IRS said, with “Money Network Cardholder Services” as the sender.

Some people who take it as spam may have incorrectly discarded these letters. If you have misplaced or discarded your card, the EIP card service has a FAQ on what to do if your card is lost or stolen. You can also call 800-240-8100 to request an exchange. According to a spokesman for the Ministry of Finance, it is free. To request a new card, press option 2 when prompted to do so.

However, the EIP card website states: “Your card will be deactivated to prevent someone from using it and a new replacement card will be ordered. Charges may apply.”

We recommend that you call the above number for a lost or stolen card and speak to a representative.

Could the federal government have redirected my first payment?

If you owe child support, the IRS may redirect your payment to cover overdue support. The Bureau of the Fiscal Service will send you a notification if this happens.

Could the tax authorities have sent my first check to a closed bank account?

Your check may have bounced back to the IRS if the agency tried to send your payment to a now closed bank account or to a temporarily prepaid bank card set up for you by a tax preparer. If your payment was returned to the IRS, the agency will send your check to the current address it has registered for you.

US currency: $ 20 and $ 100 bills

Where is your stimulus money? A number of factors can cause the break.

James Martin / CNET

What if my first payment was only part of what I think I owe?

Another but related issue may be a change in your 2020 income. In some cases, the IRS may owe you more money than you received if the income figure used to calculate your payment from your 2018 or 2019 tax return is less than 2020.

In the same way, if you now have one new addiction, for example, a child, which is not reflected in your tax returns, you may owe more money. In either case, the IRS said, you can claim the extra amount of your 2020 return when you file next year. We recommend that you keep a detailed record so that you do not forget it. How to use claim a lack of addiction in the past than next year’s taxes.

What do I do if I suspect mail fraud or deception?

Even if it is unusual, you may think you have been cheated of your payment or had been stolen. The Federal Trade Commission has a website where you can report a stolen stimulus check. We have asked the tax authorities what other option you have if this situation applies to you and we will update this article when we hear back. If you are concerned about theft, you can sign up for a free USPS service that will do so Send a picture of each item that comes your way – including your incentive payment.

How to call the IRS to inquire about an absent stimulus check

If you contact the IRS by phone, it is a good idea to give yourself plenty of time for the call. We would not be surprised if call volumes have increased or if conversations take some time. It’s also a smart idea to collect your information in front of you before you call, such as a copy of your most recent tax ID and the letter the IRS sent if you received one.

Within 15 days of the payment being sent, the IRS will send a letter to you confirming the payment. At the bottom of the letter is a number that you can call for more information: 800-919-9835.

In May, the IRS added 3,500 telephone representatives to help with potential payment problems. IRS helpline is 800-829-1040.

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